1. Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price. Please note that prices advertised are VAT inclusive and any customers ordering to non-European Union destinations will need to divide each taxable item price by 1.175. Alternatively the VAT deduction will be calculated for the complete order on selection of the destination country. Literature (books, magazines, catalogues) is not subject to tax and therefore the non-EU price is as shown.

2. Pictures and images on the site are only to be used as a guide. Manufacturers may change colours or other details of their products. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so we may assist (see 9. below).

3. Delivery of goods that are in stock will usually be within the carrier's specified delivery time depending on the service chosen. Items out of stock will be placed on back order and supplied when available. We are unable to hold goods that are in stock pending the arrival of out of stock goods. New, pre-order items are supplied as soon as stock becomes available. Any item on back order can be cancelled at any time up to the point of dispatch, with the exception of items that have been specially ordered or built, which cannot be cancelled without our prior agreement. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.

4. Deliveries cannot be made at weekends and bank holidays. Orders placed Friday after midday, or at any time during a weekend, bank holiday, other holiday period, or after midday on a working day that is followed by a holiday, will be dispatched the following working day (depending on stock levels).

5. Overseas customers are charged postage/carriage at cost. VAT will not be charged on orders sent outside the European Union. We will not be liable for any duty or import taxes that may occur. Please note that carriage is calculated primarily by weight, the heavier the items ordered, the higher the carriage charge will be.

6. Full payment must be made in advance of delivery by: Visa/ Delta, MasterCard or Switch. Some debit cards may not be useable for mail order transactions. If it is not possible to use a credit or debit card please place your order by using our address: Flair-rail, Unit 7, Springfield Nursery Estate, Burnham-on-Crouch, Essex, CM0 8TA. Cheques and Postal Orders should be made payable to "Flair".

7. For security reasons, when placing an order, you must give your full name, address and postcode, which must be the same as that held by the payment card company.

8. Except for special orders (see 3), goods purchased from us may be returned within eight days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by FAX or by e-mail within these eight days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer's expense. A handling charge may be levied to cover our outbound shipping costs. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they where received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received. A full refund will be made within 28 days of the goods being received back by us, less any carriage charge if delivery was outside the UK or if a 'next day' service was used by request, providing the previous conditions are observed. This condition does not affect your rights on the return of faulty goods.

9. Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of staff may assist.

10. Any details held will be used only by Flair Wholesale Ltd. and will not be passed on to any other parties. Occasionally we may send you details of special offers, promotions or newsletters via email. If you would rather not be part of any of these direct mailings, please state this when ordering.